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Notice

Subject: Covid-19/Coronavirus – update to our working practices (24 March)

In light of the Government’s recent announcement, we have taken the decision to close our office, and have done so with immediate effect.

Our staff’s and our visitor’s wellbeing is our absolute priority, and we feel this is the right decision at this time, bearing in mind the current circumstances.

Our staff are now generally working from home. Everyone doing so has full technical support to enable them to carry out their roles effectively. Staff will remain on their usual telephone numbers and, of course, will be available via email.

If you are due in to see us, please make contact to arrange to meet via video-conference or telephone, or to postpone, as appropriate.

If you need to get documents back to our offices, please post them or drop them into our letterbox. Post and any hand deliveries will be processed and emailed to our colleagues as regularly as possible by a member of our team.

Please be assured we are very much still open for business and indeed it is business as usual, as far as it can be in these unprecedented times. We aim to maintain our high service levels, but please be patient with us while we all adapt to these changes.

Our main phone line is open as usual (0121 788 3311) or you are welcome to email us via should you have any queries.

We will, of course, keep the guidance under constant review and our website will be updated should the situation and our working practices change further.

We hope everyone stays healthy and we wish you well.

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